At MS Fashion House, we want you to feel confident and comfortable with every purchase. Our Refund & Return Policy is designed to ensure a smooth and fair process.

Return Eligibility

You may request a return only if:

  • The product is damaged

  • The product is defective

  • You received the wrong item

  • The size or design does not match the description

Return Time Limit: Within 48 hours of receiving the product.

Conditions for Return

  • Item must be unused

  • Item must be in original condition

  • All tags, labels, and packaging must be intact

  • You must provide unboxing video as proof

Refund Process

Refunds may take 3–7 working days after the returned item reaches us.

Refunds are issued through:

  • Mobile banking

  • Bank transfer

  • Store credit

Non-Refundable Items

  • Used or washed products

  • Products without proof video

  • Clearance sale items

  • Color variation issues due to lighting or display

How to Request a Return

Contact us at:
Phone: 01971967929
Email: msfashiontextilebd@gmail.com

Provide:

  • Order ID

  • Reason for return

  • Proof video/photos